Lyka One Privacy Policy
Last updated: 29 September 2026
Lyka One is the internal work app of Lyka Realty (Dubai, United Arab Emirates) used by our employees to manage client enquiries, follow-ups, meetings and daily work. This policy explains what information the app handles, why, and the choices available to you. It applies only to the Lyka One mobile app.
Who can use the app
Lyka One is for Lyka Realty employees only. Accounts are created by the company; there is no public sign-up. You must sign in with a company-issued account to use the app.
Information the app handles
| Information | Why we use it |
|---|---|
| Your employee account details (name, work email, phone, role, profile photo) | To sign you in, show your work and keep your account secure. |
| Client enquiry records you view or enter (names, phone numbers, email addresses, property requirements, notes, call and meeting outcomes) | To let you manage the enquiries assigned to you as part of your job. |
| Photos, screenshots and documents you choose to attach | To record meeting and site-visit proof and to store client documents against the right enquiry. |
| Attendance and work activity (tasks, follow-ups, meetings, performance scores) | To show your schedule, targets and performance and for internal HR and management reporting. |
| Messages you send to the in-app assistant (Ask Lyka) and support requests | To answer your questions and resolve support issues. |
Device permissions
- Camera and photo library are used only when you choose to take or attach a photo.
- Microphone and speech recognition are used only when you record a voice note or speak to Ask Lyka. Speech is converted to text on your device.
- Face ID is used only if you turn on biometric sign-in. Your face data never leaves your device and is never available to us; Apple handles it.
- Notifications are local reminders for your follow-ups and meetings.
You can change any of these permissions at any time in your device's Settings.
What we do not do
- We do not sell any information.
- We do not use the app for advertising, and we do not track you across other companies' apps or websites.
- The app contains no third-party advertising or analytics SDKs.
- The app does not collect your location.
Where information is stored and shared
Information is sent over encrypted connections (HTTPS) to Lyka Realty's own servers and stored there. Sign-in tokens are kept in your device's secure Keychain. Information is available only to authorised Lyka Realty staff according to their role. We use trusted service providers (such as our hosting provider and the AI service behind Ask Lyka) only to operate the app on our behalf, and we may disclose information where required by UAE law.
Retention
We keep records for as long as they are needed for business, legal and regulatory purposes. When your employment ends, your account is deactivated.
Your rights and account deletion
You may ask what information we hold about you and request that it is corrected or deleted, including deletion of your Lyka One account. Email admin@lykarealty.ae from your work email address and we will respond within 30 days. Some records may need to be kept where the law requires it.
Children
Lyka One is a workplace app and is not intended for anyone under 18.
Changes
If we change this policy we will update the date at the top of this page.
Contact
Lyka Realty, Dubai, United Arab Emirates
Email: admin@lykarealty.ae
Website: lykarealty.ae